Shipping policy
Shipping Policy
Thank you for shopping with Muskoka Nights. We are committed to delivering your premium outdoor living and home comfort products safely and efficiently. Please review our shipping policy below.
Processing Time
All orders are processed within 2–5 business days. Orders placed on weekends or statutory holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on your location and the size/weight of your order. Due to the nature of our products (fireplaces, saunas, pizza ovens, and large outdoor items), some orders may require freight shipping. Delivery estimates will be provided at checkout or communicated directly by our team for oversized items.
Shipping Destinations
We currently ship within Canada. Shipping availability and rates may vary by province. Certain remote or rural areas may be subject to additional shipping fees or extended delivery timelines.
Oversized & Freight Items
Large items such as fireplaces, gas fireplaces, saunas, and pizza ovens may be shipped via freight carrier. For freight deliveries, our team will contact you to schedule a delivery appointment. Please ensure there is adequate access to your delivery location.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor your shipment's progress. For freight orders, tracking updates may be less frequent — please contact us if you have any concerns.
Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact us within 48 hours of the delivery date at info@muskokanights.com. Please retain all original packaging and take photos of any damage to assist with the claims process.
Contact Us
If you have any questions about your shipment or our shipping policy, please don't hesitate to reach out to us at info@muskokanights.com. We're happy to help.